As a result of the disruption caused by the pandemic, customers have re-evaluated what’s important to them.
One in three customers will leave a brand they love after one bad experience, with 86% of customers willing to pay more for a better experience elsewhere. This isn’t even a marginal figure either, it can be anywhere between 9-18% more (source).
At a time when consumers are more willing to switch brands or try alternatives, how can brands ensure customer satisfaction to reduce churn and increase loyalty?
Join our expert panellists who will be discussing the importance of understanding your customers in a landscape of evolving customer expectations.
October 2021, TBC
Jonny’s 10+ year sales career started as a graduate. He has worked in organisational growth of sales team from 10 – 100 people and has a specialism in Inside Sales. Jonny has been the senior sales lead in his previous role that led him to be a high performer in transactional and corporate sales environments. Multiple promotions led him to manage various key geographical markets, where he was responsible for £35 million turnover per annum.
Further responsibilities were, in-house training, development of on-boarding programmes and coaching plans across the business. Jonny has vast knowledge of Salesforce.com implementation and utilising sales methodology and process in combination with relevant dashboards and activity tracking.