Matthew has 15 years experience in Customer Service/Success roles and has spent 10 years leading and coaching teams to deliver excellent service and revenue growth in the services sector. He has worked in both the highly competitive start-up FinTech SaaS market, and in larger services organisations – leading teams responsible for $84m in revenue per annum.

Matthew’s experience in defining Customer Success strategy for growth, can be applied across any services organisation. Through behavioural coaching, process and digital transformation

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