Driving business growth through customer-centric leadership – Part 1

Episode 12, Part 1 from SBR’s ‘The Growth Workshop Podcast’

Duration: 26 min podcast

About this episode

In Part 1, Charlotte Smith draws from her 2 decades of experience, and talks about how you can mobilise your leadership team, aligning KPIs with customer-centric goals, and fostering a culture of expertise and value. Charlotte’s practical frameworks demonstrate how leadership can effectively scale customer-centric initiatives, turning individual contributions into sustainable business growth.

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Speakers

Charlotte Smith

Director of People & Performance of Trilogy International

Drives people strategies through initiatives that improve employee brands to recruit, develop and retain the best people at scale, internationally.

Matt Best

Principal Consultant of SBR Consulting

With over 15 years working support customer success teams, Matt drives revenue growth through strategic sales transformation programmes.

Jonny Adams

Managing Consultant of SBR Consulting

Jonny is a chartered management consultant who leads global transformation programmes for over 15 years, across multiple sectors.

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