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Privacy policy

Our privacy policy can be found here: southwestern.com/privacy-notice/

GDPR Policy

Effective Date: 25th November 2024

1. Introduction

1.1 We prioritise safeguarding the privacy and personal data of our website visitors, clients, and partners.
1.2 This policy explains how SBR Consulting collects, processes, and protects personal data in compliance with the UK General Data Protection Regulation (GDPR).
1.3 By using our website, you consent to the practices outlined in this policy.

2. Data Controller Information

  • Company Name: SBR Consulting Services Ltd
  • Registered Address: Houghton Stone, The Conifers, Filton Road, Hambrook, Bristol, BS16 1QG
  • Email: info@sbrconsulting.com
  • Contact Number: +44 (0)207 653 3740

3. Personal Data We Collect

3.1 Data Provided by You

  • Contact forms: Name, email, phone number, company, job title.
  • Downloads: Email address (for gated content like PDFs).
  • Newsletter subscriptions: Name, email address.

3.2 Data Collected Automatically

  • Usage data: IP address, browser type, referral source, browsing behaviour, and activity on analytics dashboards like Looker Studio.
  • Device data: Information about your device used to access our website.

3.3 Cookies and Tracking

  • We use Osano as our cookie management tool to ensure compliance with GDPR requirements.
  • Cookies may track session data, preferences, and interactions to provide a better user experience. See our Cookie Policy for detailed information.

4. How We Use Your Data

4.1 To respond to inquiries and provide requested services.
4.2 To manage subscriptions and send newsletters.
4.3 To enhance website functionality and user experience through analytics (e.g., Looker Studio).
4.4 To comply with legal obligations and protect our legitimate interests.

5. Legal Basis for Processing

We process personal data based on:

  • Your consent for marketing communications and cookies.
  • Contractual necessity to provide requested services.
  • Our legitimate interest to operate and improve our business.
  • Legal obligations requiring data retention.

6. Email Marketing

6.1 Email marketing is sent exclusively to business emails and focuses on delivering valuable, relevant insights and information.
6.2 Users can opt out of marketing communications at any time by following the link in our emails or contacting us directly.

7. Data Retention

7.1 Personal data will be retained only as long as necessary for its intended purpose, or as required by law.
7.2 Website interaction data (e.g., Looker Studio analytics) is anonymised and retained for trend analysis.
7.3 Data subjects may request erasure of their data at any time.

8. Data Sharing

8.1 We do not sell personal data.
8.2 Third-party processors (e.g., Looker Studio, Osano) may access data solely for operational purposes.
8.3 Cross-border data transfers comply with GDPR adequacy standards or data protection agreements.

9. Your Rights

Under GDPR, you have the right to:
9.1 Access and obtain a copy of your data.
9.2 Rectify inaccuracies in your data.
9.3 Request deletion of your data (“right to be forgotten”).
9.4 Object to data processing or restrict it.
9.5 Withdraw consent for marketing or cookies at any time.

10. Security Measures

We employ technical and organisational measures, including encryption, to ensure data security.

11. Updates to This Policy

This policy will be reviewed regularly and updated as required. Significant changes will be communicated via email or website notifications.